StumbleChat privacy policy

Effective May 01, 2023

StumbleChat values our user's privacy. The protection of user data is always important to us.

StumbleChat is a voluntary social chat network; connecting users from all across the world. As part of providing the experience for users; StumbleChat must collect some personal information from you.

By using StumbleChat you agree to this privacy policy as well as our terms of service.

The privacy policy is meant to detail the collection, access, use, and disclosure of your personal information by StumbleChat. StumbleChat always tries to ensure its clientele is aware of how its data is being used. This privacy policy will cover:

What information we may collect about you;

What we may do with the information we collect about you;

Whether we share your information with anyone else;

How we use cookies on our site;

Where we store your information;

How we keep your information secure;

Your rights about your information.

StumbleChat is a voluntary public service. As such it is not subject to provincial privacy legislation. Businesses are responsive to the Federal Personal Information Protection and Electronic Documents Act (PIPEDA). People have the right to access their personal information held by an organization. They also have the right to challenge its accuracy.


To register and/or interact with users on StumbleChat, you may be required to share information with us to improve your experience while using the platform. Some of the information you may share with us includes:

User nickname;

Email address;

Address or location information;




Payment information;


Personal description;

Information to customer support;

Real-time or recorded video and audio.

Personal information is collected for the purpose of helping you connect with other users. You can update/correct your personal information via your online StumbleChat user account settings tab or through [email protected]. While StumbleChat offers some free features it has pay-for content. As such, you will be required to provide payment information; should you choose to purchase any services. StumbleChat uses an external payment system. This is done to ensure that your payment information is never collected or used by StumbleChat. The StumbleChat user will be transferred to the payment platform. StumbleChat will only receive verification from the platform that your payment was a success. StumbleChat at no time collects your personal financial information.

Information shared with customer support is voluntary and will be used solely to address the issue(s) you have brought to our attention.


When you use StumbleChat and interact with our services, we use technology to directly collect information about your activity. Some of the data that is collected while using the website and mobile/desktop clients may include:

IP address;

Type of browser used;

Number of sessions per browser/client on each device;

Type of device and operating system;

Referrer information;

Local language;

Actions that are taken while in the client or on the website;

Device identifiers.

StumbleChat collects and uses this information to help tailor your experience for your device/language. StumbleChat also uses the information to help prevent fraud and identify service issues.


StumbleChat utilizes both the direct and indirect collected information to:

Provide services;

Ensure that our apps and website are compatible with your devices;

Provide you with marketing information about us and our services;

Notify you when StumbleChat has exciting new changes around the corner;

Carry out our obligations arising from the terms of service;

Defend our servers against malicious attacks.

StumbleChat tries to offer a service that balances the collection and use of personal information with the personal privacy of all users. Whenever possible; StumbleChat has identified optional collection points for users. StumbleChat provides users with the ability to decline some collections and services. Users can alter their permissions for these items over time.

StumbleChat will continue to develop and improve its services over time. Should StumbleChat alter any aspect of the collection, use, access or disclosure of your personal information they will update their privacy statement. This will include emailing users to identify any updates to the policy.

In the future, for business and user improvement purposes StumbleChat may share anonymized and deidentified data related to usage and user experience. StumbleChat will ensure that all data sets are reviewed before release to ensure user privacy. StumbleChat will follow the latest standards and guidance for the anonymization and deidentification of data. We consult with the publications by the Office of the Privacy Commissioner of Canada and other useful Provincial Privacy Commissioners such as the IPC Ontario's publication De-identified Guidelines for Structured Data. Any data sets released will not contain identifiable information.


We work with third parties to help with many things including sharing information with you, helping us support you, preventing fraud, protecting infrastructure, and providing a better experience overall.

We are under a duty to disclose or share your data to comply with any legal or regulatory obligation or request, and/or to protect the safety of our other users.

Some of our advertising partners may deploy their tracking or cookies not administered by StumbleChat. These technologies are subject to our advertiser's Privacy Policies.

Below is a list of third parties we work with. We may work with third parties not listed below or stop working with the third parties listed below.




WorldStar Hip-Hop;





Cookies are small pieces of data that are stored on your computer, mobile phone or another device. HTML5 Local Storage is a small database located inside your browser which web pages can use to store data to speed up their processing. We may use all three technologies from time to time to help improve your browsing experience. Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience on StumbleChat.

Cookies are controlled from the Users end. Should they wish to ensure that they are not sharing data via cookies you can consult your device's support to learn what controls you can use to remove or block cookies. Please remember that if you do this, it may affect your ability to use StumbleChat. Cookies make the interaction between you and StumbleChat faster and easier. Cookies and other things like local storage also help us authenticate you to deliver personalized content to you.

As you use your device, you will encounter third parties that make use of cookies and similar technologies. We are not responsible for those third parties or what they may place on your device or in your browser.

If you are a user who is protected under the European GDPR you can manage your cookies


All Information provided to StumbleChat is stored on servers owned and operated by Digital Ocean and Black Host. More information on StumbleChats providers is available at Digital Ocean and Black Host. Stumblechat deploys a large variety of privacy and security measures that uphold your privacy. This includes:

Private networking;


Security Groups;




When your data is moved off of our servers for any reason we leverage the best means available to us to make sure your data is secure in transit.


As detailed above, StumbleChat (businesses) are subject to the requirements detailed under PIPEDA. PIPEDA requires that businesses follow the 10 fair information to protect personal information. (For a more detailed explanation you can consult Schedule 1 of PIPEDA.)

StumbleChat is following these principles in hopes of building trust in our business and the digital economy.

The principles are:


Identifying Purposes;


Limiting Collection;

Limiting Use, Disclosure, and Retention;




Individual Access;

Challenging Compliance.

StumbleChat feels strongly that you should be able to control your personal information.

PIPEDA grants you the right to request a copy of any of your personal information StumbleChat holds. We may request additional information about you to verify your identity before we do such. We will supply, correct or delete personal information about you in our files. In addition, you may request rectification or deletion of personal information as well as the restriction of processing of your personal information. We will comply with your requests by the applicable law.

To complain about any aspect of StumbleChat's use of personal information you should reach out directly to StumbleChat to discuss your concerns. Should the user not be satisfied they can report the concern or privacy breach to the Privacy Commissioner of Canada.

You may contact our support who will work with you to answer questions and take action to protect your privacy.


StumbleChat may contain links to and from the online properties of third parties. If you follow a link to any of these online properties, please note that these online properties have their privacy policies which will govern the use of any personal information that they process. Please check these policies carefully before you click on any links and/or submit any personal information to these online properties.


StumbleChat allows users to host embeds for a watch party, which makes use of:

SoundCloud (privacy policy);

Twitch (privacy policy);

DailyMotion (privacy policy);

WorldStar Hip-Hop (privacy policy);

YouTube (privacy policy);

Imgur (privacy policy);

Stripe (privacy policy).

StumbleChat uses embeds to allow group viewing of images, videos and listening of audio. StumbleChat does not retain or track your embed history. For more information on individual services used and their privacy policy do check the above links to each service.


If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate StumbleChat and provide services. The new owner will be obliged to comply with this policy.


The privacy notice may be updated from time to time. StumbleChat will identify the changes made to the Privacy Statement. In circumstances where a change will materially change how we collect or use your personal information or data, we will send a direct notice of this change to all of our account holders.


From time to time we may request information from you via surveys, contests or sweepstakes. Participation is completely voluntary. Information collected in any sweepstakes or contest will be used as detailed in this policy and as described in the official rules. This would include items such as notifying the winners, awarding prizes and filing winners' information, as required by law. Survey information will be used for the survey.


Any disputes under this privacy policy will be resolved by binding arbitration as outlined in the terms of service.


We use tracking technologies to provide you with personalized content, including ads, that are relevant to your interests. This allows us to tailor our content and advertising to you based on your interactions with our website and third-party sites.

To better understand your purchasing preferences and interests, we work with third-party vendors that provide tracking tools. These tools recognize and collect usage and interest information across the sites you've visited from your various devices.

When you visit our website on a specific device, a unique ID is created for that device based on a hashed (de-identified) email address. This allows us and our third-party vendors to deliver relevant product recommendations, personalized content, and advertising to you based on your interests gathered across multiple sites. This data may be combined with the same information from another browser or device if you use multiple browsers or devices.

Third-party tracking tools may also collect information about other applications that you have downloaded to your mobile device, the websites you visit, and other information about you or your device to analyze and serve anonymous targeted advertising on our website and elsewhere.


We do welcome any questions, comments and requests you may have regarding this Policy. You can contact us at [email protected].